Do you have a question for The Volcans?

Find answers to common questions below.
If you need more help, don’t hesitate to reach out at info@TheVolcans.com, emma@TheVolcans.com or eric@TheVolcans.com.

How long will I have access to my downloaded eBook?
After purchasing your eBook, you own it indefinitely.

Will my eBook be compatible with my eReader?
Your eBook will be in ePub format. It will be compatible with Kobo, Kindle, Vivlio, Android and Apple devices.
For instructons on how to send your eBook to your Kindle library, please refer to https://www.amazon.com/sendtokindle.

I don’t have an eReader, what now?
No problem! Download the Apple Books app on the Apple App Store or the Google Play Books app on the Google Play Store and you can read eBooks on your Apple or Android device!

How many times can I download my eBook?
You can download your eBook only once, to prevent illegal sharing.

Can I share my eBook with my family, friends, classroom, etc.?
By law, you are not allowed to share your eBook with others.
Your eBook will contain a digital watermark that links it to you personally and allows for the identification of unauthorized copies.

I ordered a paperback. How long will it take for the shipment to arrive?
After the email in which we confirm shipment, it will take around 3 days for the shipment to reach destination.